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Policy & Procedures
We are dedicated to delivering your floral and gift orders in a timely manner. The actual time and date your order is delivered is affected by the time of day your order is placed, the method of delivery or shipping you select, weather conditions, and whether or not the destination is a remote location. Our delivery policies explain the delivery options available to you and how we process orders.
Delivery Status
Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.
Incorrect Address/Re-Delivery
Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery will be subject to a $10.00 charge.
Sunday Delivery
Due to limited availability of florists open Sunday, we can not guarantee delivery on Sunday. However, Monday will need to be an option for delivery if Sunday is not available.
Floral Order Delivery Times
Most florist shops make deliveries during normal business hours (9 AM to 6 PM). However, since we do not know each florist's delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.
When the Recipient Is Not Home
The florist may choose to leave the arrangement with a neighbor and attach a note to the recipient's door stating who accepted the arrangement on their behalf. The florist may also leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. Another option is calling the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery and be subject to a 10.00 surcharge for re-delivery.
International Floral Deliveries
Due to the various time zones between the U.S. and other continents, same day delivery is not available. We can only guarantee delivery dates for orders received three business days in advance. You must call us to place an international delivery order; you cannot do so online.
Incorrect Address
Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery will be subject to a $10.00 charge
Cancellation Policy
While we process your request the moment we receive it, it is sometimes very difficult to get cancellation requests complete. Our network ranges through out the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done with-in 2 hours of placing your order. We reserve the right to charge a cancellation fee of a minimum $10.00 per order for any order cancelled after this period of time. *Currency
All transactions are in US currency.
Permission Statement
You understand that when placing an order on this website you are authorizing George’s Flowers to automatically charge your credit card, debit card, or bank account on file for the products or services you have requested in conjunction with the scheduled events you have entered into our database. You further understand that you may cancel these events at any time*(please see cancelation policy), and these events, charges and/or transactions will persist until you cancel or delete them and that canceling or deleting one or more transaction(s), recipient(s) or event(s) may or may not have an effect on other remaining transactions, recipients, and/or events. On occasion additional requests may be requested or (typed in under special instructions) indicated which may require additional fees to expedite. You authorize George’s Flowers to obtain these funds as necessary from the above named sources to complete the scheduled recurring events and transactions as you have instructed until you make such changes that would delete or suspend those events or transactions.